Returns & Exchanges
At MECOOL, we offer a 30-day satisfaction guarantee, allowing you to return your TV box or accessories if they do not meet your entertainment needs. We are committed to providing high-quality streaming hardware and a seamless support experience for every customer.
Initiate a Return Request
Contact our customer support team at [email protected] within 30 days of delivery, providing your order number and the reason for the return.
Receive Return Authorization
Once your request is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the specific warehouse address for your region.
Package and Ship
Securely pack the device in its original packaging including all cables, remotes, and manuals, then ship the parcel using a trackable courier service.
Inspection and Refund
After our technicians inspect the returned unit for quality compliance, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing